Is Your Auto Warranty Not Being Honored?

Auto repairs are, at a bare minimum, a major inconvenience. Vehicle repairs can be a substantial financial burden as well. If you believe your repairs are covered under a warranty but the auto dealer says otherwise, you should consider discussing your situation with a consumer rights attorney.

Serving Consumers Throughout Connecticut And Western Massachusetts

At Consumer Law Group, LLC, near Hartford, our lawyers evaluate auto warranty complaints and take decisive action to protect our clients’ rights. Daniel S. Blinn, our founding attorney, is a renowned consumer advocate and the long-standing chairperson of the Connecticut chapter of the National Association of Consumer Advocates. Together, our lawyers and staff provide exceptional representation and client service.

Taking On Problems Related To New And Used Vehicle Warranties

Warranty issues can involve many different problems. For example, the auto dealer may have breached either the express warranty or the implied warranty. If the dealer deceived in regards to the vehicle’s history and condition, you may also have a claim. Even if you purchased a car “as is,” you may have legal recourse if the vehicle is unsafe or auto dealer fraud occurred. We have extensive experience holding auto dealers accountable under the law, including situations such as:

• New car warranty problems, including dealer refusals to honor warranties
• Claims involving used cars subject to minimum warranties under Connecticut state laws, which vary according to the model year and purchase price
• Claims based on serious safety problems that make any vehicle unsafe for operation
• Issues with “contract packing,” the purchase of extended warranty plans and other actions that may determine the consumer’s right to repairs and constitute truth in lending violations

In every case, you can take heart knowing we will fully investigate the facts and inform you of all of your options. Further, you most likely will not have to worry about paying for a lawyer’s services. Most consumer protection laws provide for the payment of attorney’s fees and other damages. Consequently, in most of our cases, our clients receive the highest caliber of legal representation at little or no cost. We often do request a modest fee to evaluate and handle certain types of auto warranty claims. We also charge fees to assess and handle cases involving the purchase of vehicles for business purposes or cases involving recreational vehicles, boats, ultra-luxury vehicles, and vehicles purchased for purposes other than personal, family, and household use.

Frequently Asked Questions About Vehicle Warranties

Understanding your vehicle warranty rights can be complex. Below are answers to some of the most common questions we receive from our clients:

What is a vehicle warranty, and what does it typically cover?

A vehicle warranty is a promise from the manufacturer or dealer to repair or replace specific components of your vehicle within a certain time or mileage. Here is what to expect from common coverage:

• Powertrain (engine, transmission, drivetrain)
• Electrical systems and electronics
• Air conditioning and heating
• Steering components
• Factory-installed features

Items typically excluded include the following:

• Routine maintenance
• Brake pads and rotors
• Tires and alignment
• Windshield wipers
• Filters and fluids

Understanding these distinctions will help you determine when you have a valid warranty claim.

What are common reasons for warranty claim denials?

When reviewing warranty claims, dealers often cite specific reasons for denial. Here are the most frequent issues we encounter:

• Missed maintenance schedules
• Unauthorized modifications
• Accident-related damage
• Use of aftermarket parts
• Repairs by unauthorized mechanics
• Evidence of racing or competition
• Environmental damage
• Expired warranty terms

Many of these denials can be successfully challenged with proper documentation and legal representation.

What should I do if my warranty claim is denied?

Taking immediate action after a denial is crucial. Here’s a step-by-step approach to protect your rights:

• Request a written explanation
• Review your warranty documentation
• Gather maintenance records
• Document all dealer communications
• Take photos of the problem
• Get an independent assessment
• Contact our office promptly
• Watch for legal deadlines

Following these steps will strengthen your position and preserve your legal options.

What documentation do I need to support a warranty claim?

Proper documentation is the cornerstone of a successful warranty claim. Here are the essential records you should maintain:

• Original warranty documentation
• Vehicle purchase agreement
• Service records and receipts
• Dealer communications
• Relevant photos or videos
• Inspection reports
• Independent repair estimates

Having these records readily available can significantly improve your chances of a successful claim resolution.

Can modifications to my vehicle void the warranty?

The Magnuson-Moss Warranty Act provides important consumer protections regarding vehicle modifications. Here’s what you need to know:

• Dealers must prove modifications caused the failure
• Minor changes rarely affect warranty coverage
• Performance modifications may limit related coverage
• Connecticut law offers additional protections

Each case requires individual evaluation. For example, aftermarket wheels typically won’t void transmission coverage, but engine modifications might affect powertrain warranty protection. Understanding these provisions can help you make informed decisions about vehicle modifications.

Contact Consumer Law Group, LLC

Call 860-924-7556 or complete our online contact form for an assessment of your potential claim