It can happen to anyone – CLG attorney Dan Blinn bought a new car this weekend and, less than 24 hours later, it wouldn’t start. So, he follows the advice that he gives to clients facing similar situations involving new car warranty problems:
1. Promptly notify the dealer;
2. Start a log of all problems, communications, and costs;
3. Make sure the dealership accurately records the problem on all repair orders, and request and retain copies; and
4. If not repaired after second attempt, call the manufacturer’s customer service representative (whose number is in the consumer warranty information booklet).
The lemon law kicks in if a manufacturer can’t repair a defect in a new car after being given a reasonable opportunity to do so (usually 4 attempts or out of service for 30 days). If a car isn’t repaired by then, call a lawyer for advice BEFORE taking the car back for another repair attempt.
We hope that Dan’s situation is resolved quickly. If not, he’ll be in a good position to make the manufacturer either repurchase or replace the car.