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Dealing With New Car Warranties: Part 2

Good Morning! If you've been following our blog, you might know from yesterday's post that Attorney Dan Blinn bought a brand new car over the weekend and that, less than 24 hours later, the car wouldn't start.  Yesterday's post detailed some of the things that we recommend for consumers to do if they find themselves in a similar situation. Dan's car is back and running for now but, when he returned to the dealership, the service record did not accurately or completely describe the problem. So, before any problems reoccur, Dan will write a letter to the service manager and clarify what happened to the car.   That way, there will be a record of the problem, which will make it easier to establish a lemon law claim. More information on New Car Warranties and the Connecticut Lemon Law.

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You make an excellent point, Jac. Religions often talk about what coetitsutns ethical behavior, but ethical behavior does NOT require a religious basis. There are those who feel that unless something is clearly labelled as illegal then it is both legal and ethical. They often take buyer beware to the extreme, not realizing how dangerous a position that is even for themselves. There are those who comment here who seem to be in that camp. My guess is that for some of them Gordon Gekko and Sandy Weill are philosophical heroes and financial and business role models. Sure, being careful and checking up on businesses and having some kinds of guarantees are good practices, but it doesn't always work, especially if the businessperson is intent on taking advantage of you.And, frankly, when people are dealing with areas outside of their own experience and expertise they can be very vulnerable to unethical (albeit legally behaving) folks without even realizing it.So it is nice that there are things called Unfair Trade Practices Acts. Connecticut's (not at all atypical), for example, states: No person shall engage in unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce. CGS Sec. 42-110b(a)Is it unfair or deceptive for a business about to go under to take large long-term deposits from people to provide services that the failing business very likely would be unable to provide? One commentator on this blog thinks it's just fine as long as there is some public record somewhere that suggests the business is failing. If damages were sustained and if this were litigated, and if you were on the jury, would you agree that the business acted fairly? Would you agree under these facts that the dying business taking the large deposits and making the unfulfillable future commitments had acted fairly and truthfully? Or unfairly and deceptively?

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