A recent lawsuit filed by employees of a New Jersey auto dealer shows the toxic atmosphere that exists in some car dealerships. While there are many car dealers that respect their employees and customers, we have heard many stories from employees and consumers about...
The Connecticut Appellate Court has dismissed an appeal filed by an auto dealer, A Better Way Wholesale Autos. In its appeal, the dealership was attempting to throw out an arbitrator's decision that the 2004 Mercedes E 500 that it had sold to a Connecticut consumer...
A Wisconsin couple has sued an auto dealership for promising them that a used Mazda 5 station wagon could tow a trailer. The couple wanted to tow a trailer in order to transport an electric wheelchair. The lawsuit alleges that the dealership repeatedly assured them...
Many of our clients tell us about conduct by auto dealers that is quite clearly criminal. Many dealerships regularly engage in forgery, fraud, and outright theft of money.State laws provide for serious criminal sanctions for this type of conduct, including jail time....
We are approaching the busiest time of the year for car sales. If you are considering buying a car in the next couple of months, here is a checklist of things to do BEFORE your first visit a car dealership. 1. Check your credit report for errors: About half of...
Industry insiders know that some auto dealerships regularly engage in criminal activity. For example, one employee of a large Connecticut dealership recently confirmed to me that dealership employees routinely forge signatures; he said that forging a signature was...
Games Dealers Play: The Waiting Game Buying a new or used car can be an exhausting process. Unfortunately, some dealers may drag the process out far longer than necessary. When consumers are tired or hungry, or when they have small children who getting cranky, they...
Incidents of fraud by auto dealers are higher for lower priced cars, according to a recent study. The study, which was conducted by iSeeCars.com, evaluated millions of advertised vehicles and determined that the lower the price, the greater the likelihood that there...
Car rental companies owned nearly 2 million in 2013, and most of those rentals will be resold on the consumer market. Some rental companies have retail divisions that sell former rentals directly to consumers. Many of those cars can be a good deal, and many rental...
One of the biggest tricks in the car business is the "dealer conveyance fee," which is supposed to compensate the dealership for its costs in processing the paperwork, taking care of the registration, and closing the deal. About 20 years ago, dealer conveyance fees...
When you go to buy a car, you want to learn as much as you can about that car's history. You want to know if it was ever in any accidents or if there was any other type of damage. You need to know what repairs were made, especially if they were expensive. But what if...
Buying a used car is unquestionably a more affordable choice than buying a brand new vehicle. If you find a used vehicle in good condition, it could serve as your primary form of transportation for many years. Unfortunately, not every used vehicle is in great...
Did you know Connecticut ranks among the top states with auto fraud based upon data provided by the Federal Trade Commission? Unfortunately, in 2020, 120,000 cases of auto fraud took place in the United States. In Connecticut, 318.9 incidents were reported per million...
Buying a used car is a major investment. You will likely depend on that vehicle to get to work or to safely transport your children to and from school. You should know the condition of the vehicle based on your test drive and the disclosures made by the salesperson...
Of all the problems that you can find with a vehicle, a bent frame is among the worse. Structural damage to the chassis will cause you major problems. Unfortunately for consumers, there are plenty of unscrupulous car dealers out there who will cheerfully sell you a...
The last thing you want after purchasing a new vehicle is to start experiencing mechanical problems. It can be challenging, especially if you put everything into buying what you thought would be a reliable vehicle to meet your daily transport needs. Fortunately, there...
It’s fair to say that used car salesmen have a negative reputation. The cliche is that they’re out to trick consumers and sell them useless products at inflated prices. This is certainly not true for every salesman, and there’s a reason people say to be wary about...
If the manufacturer warranty that came with your car is expiring soon, you may actually start to listen to those extended warranty robocall messages on your phone. But is an extended warranty – also known as a vehicle service contract – worth the money? Surveys of...
When you buy a vehicle, it’s with the expectation that it has been represented correctly by the dealership. In fact, you go to a dealership to avoid questions about the vehicle, because many dealerships do their due diligence and make sure they are aware of all...
It’s a hard time to buy a vehicle. Due to supply shortages, there are fewer new and used cars at today’s dealerships, and that means prices have skyrocketed. As Business Insider notes, a lack of computer chips, rampant supply chain problems and high demand have all...
